Safaricom explains reason M-pesa messages landed in the spam folder.

Written by on February 9, 2024

Safaricom has explained the technical hitch that is being experienced by its customers in sending MPESA

“We have noted that some of our customers are not receiving messages from Safaricom and/or M-PESA. This issue is affecting customers with Android phones who are using third-party SMS apps,” Safaricom said.

In a notice on Friday, Safaricom said to resolve the issue, the affected customers should Open their SMS app and check the Spam & Blocked folder.

“Find a Safaricom and M-PESA message and unblock it. All subsequent messages will go to the main inbox,” Safricom said.

“Additionally, customers using Android smartphones can select the default SMS app as it does not have a spam folder.”

In an earlier communication, Safaricom announced that starting February 5, 2024, customers will be unable to send money from M-Pesa to unregistered mobile accounts.

The mobile phone operator emphasized that registered customers, however, will retain the ability to send and receive money seamlessly, even across different mobile money providers.

“Effective February 5, 2024, you will no longer be able to send money from M-Pesa to unregistered mobile money customers,” reads a statement by Safaricom.

This decision is a strategic move by Safaricom to enhance security measures and regulate transactions within the mobile money landscape.

For more news updates, tune in to NRG Radio or download the NRG Play App on your phone

Current track